The 3 Models of IT Infrastructure Management



If you’re a business owner with an elaborate IT infrastructure, you know that managing it is not just about keeping the lights on. It’s also about reducing costs and improving efficiency. 

The following article will help you understand the different IT infrastructure management models and how each model best suits your particular needs to maximize your investment while minimizing your risk.

Infrastructure Management

IT infrastructure includes hardware, software, and related systems that facilitate IT service delivery. IT infrastructure management includes equipment, HR, data, vendor information, policies, and processes. All the aspects mentioned above help run IT operations efficiently and smoothly. 

 Infrastructure management contains three major components, 

  • Systems management 
  • Storage management
  • Network management

IT Infrastructure Management Services for Businesses

IT infrastructure management services help businesses looking to increase operational efficiency and reduce costs. 

For example, as a retailer, you need to ensure that your websites are up-to-date and secure at all times. If you’re an online business that relies heavily on your customers being able to access the web 24/7, then operating an unprofessional system like Windows XP is not acceptable. IT infrastructure management services can help you manage such scenarios with ease.  

The main benefit of infrastructure management is that it enables a business to create an effective and easily managed information environment, which can lower the cost of managing data by reducing the number of technical personnel required, shortening time to market strategies, and reducing redundant hardware. 

You can also use an IT infrastructure management software or an infrastructure management system in place of a service if it meets your needs. 

Types Of IT Infrastructure Management Models

Infrastructure Management is a great way for businesses to improve their efficiency as well as decrease costs. There are three main models of IT infrastructure management:

Break-fix – this model usually requires little to no extra material expenses. The company contracts with an outside vendor that handles all of the maintenance and repairs on their equipment, including hardware support and software updates.

Managed services – this model involves a company outsourcing its IT infrastructure management. This is better than the break-fix model since the infrastructure is constantly managed, and issues can be fixed quicker than the break-fix model.

Service Integration & Management (SIAM) – This type offers many benefits over traditional managed services because it provides an integrated approach across multiple vendors instead of relying solely upon one provider; however, there aren’t any standardized contracts between parties which means each organization must negotiate its terms independently from another party based solely upon what works best for them individually.”

Break Fix Model

Break-fix is the least expensive model in which you hire someone to come in and fix what’s broken on your network or servers. It’s great when you have an issue that needs immediate attention but doesn’t include ongoing maintenance services like monitoring and patching applications. 

Also, this management model requires little to no extra material expenses. It’s also very simple and straightforward, which can be good if you want something done quickly.

So, if your company only has a few servers running 24/7, then this may be an option for you since those servers will still be up 24/7 without any human intervention required by the contractor who comes in every weekend or week, depending on how often they’re called upon during normal business hours (like weekends). 

However, if more than 20+ computers are involved with various applications running simultaneously at all times, then break-fix might not work out well for you unless there’s no other way around it. In case multiple issues pop up, the technician at the spot might need help from an external professional, and the latter could fix whatever problem(s) came up during their visit. 

The Break-fix model is usually the most common option used in IT infrastructure management because it’s often the simplest way of getting things done. 

But there are drawbacks to this model of IT infrastructure management. If your company needs more than basic support, this model may not be an option for you. This can be especially true if your IT infrastructure has been neglected over time or if other issues need to be addressed, such as security problems or outdated software versions running on servers across multiple locations throughout your company’s network (for example).

Managed Services Model 

The managed services model allows you to outsource your IT support needs by hiring an outside firm that will manage everything from hardware maintenance down through application deployment & management services, e.g., data center hosting or cloud migration strategies (which can help save money). 

You then pay them a monthly fee based on the rendered services while also receiving regular reports on how things are going. The reports help you keep an eye on the value you’re getting out of the service.

The Managed Services Model is where a third party manages the entire IT infrastructure of your business. You don’t have to worry about managing the infrastructure, but you pay a set fee for the service.

You’re not responsible for owning or maintaining any hardware or software in this model—you just pay someone else to do it for you. This means that when something breaks down on an MSP’s end (such as an operating system upgrade), they’ll be able to fix it quickly without having downtime at your branch locations. 

The parent company oversees all aspects of this managed service provider (MSP) and ensures that everything runs smoothly; otherwise, there would be issues with clients paying bills late due to failed upgrades or maintenance operations taking longer than expected because their systems were understaffed by just one person alone!

Service Integration and Management Model 

In the Service Integration and Management model, you seamlessly integrate interdependent services from multiple providers into one end-to-end service to suit your enterprise requirements. 

Using a contract with one organization allows your company to take advantage of multiple vendors. This type of agreement is good if you want to use multiple vendors but don’t want to manage them yourself.

SIAM can also be a good option if you have time or budget constraints, as it requires less effort on your part than other models. However, it has its limitations: For example, if there are quality control problems in any part of the process (including delivery), SIAM won’t necessarily help with those issues since they’re outside its scope as an IT infrastructure management solution provider.

Some common issues plaguing this model are: 

  • The difficulty involved in measuring services
  • Aligning scope and specs across providers
  • Managing relationships with providers 
  • Standardizations and modularisation


We hope this article has given you insight into the different IT infrastructure management models available. If you’re still unsure which model would work best for your business, it’s always a good idea to talk with an expert in the field who can help determine what is right for your company.


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